Key information:
Excellent customer service is vital for maintaining customer loyalty, attracting new clients, and achieving organizational excellence.
Our training courses cover how to meet customers’ expectations, the importance of appropriate behaviour, effective communication techniques, and strategies for handling challenging situations.
By mastering these skills, your team will create positive customer experiences that build trust and long-term relationships. Exceptional customer service not only retains loyal customers but also draws new clients through positive word-of-mouth. Investing in customer service training ensures your organisation stands out for its commitment to excellence, driving overall success and growth.
Relevant courses for you:
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
This workshop, spread over two half-days, will help you discover more about sustainability, ways to improve it and understand how we, as organisations, can best embed and encourage sustainability.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
This workshop, spread over two half-days, will help you discover more about sustainability, ways to improve it and understand how our relationship with our environment is fragile yet vital factor in our sustainable development.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Be effective across all sales and media channels you utilise.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Understanding the process of solving workplace issues and building resilience and confidence in their own abilities.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Empowering you to take control of negotiations in sales and other business contexts.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Running a successful event requires key skills in planning, organising and publicising effectively. This introductory course is aimed at those who are new to event planning.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Your Brand is one of the most important aspects of your business processes and sets roots for solid growth and effective marketing and sales strategies.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Effectively deliver on all stages of the customer journey.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
Create and maintain an environment of success not failure.
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
- Qualification-based: No
- Cost: £180 + VAT
- Duration: 7 hours | 1 full day or 2 half-days
- Capacity: 10
The overall aim of our complaint handling workshop is to equip and enable all personnel to deal effectively with varying types of complaints.
