Conflict Management

Create and maintain an environment of success not failure.

Conflict is inevitable within the workplace and its business-related activities. With the pressure of delivering on strategic objectives, meeting deadlines, and juggling different departmental priorities, conflicts can arise at all levels, between co-workers, supervisors, subordinates or with external stakeholders. A large proportion of business success is about overcoming challenges and problems successfully. Individuals and teams that are able to resolve conflict can create and maintain an environment of success not failure, moving an operation from surviving to thriving.

Course content

Define conflict and understand a typical path it may follow.
Uncover types of conflict situations and build awareness of common causes of conflict in the workplace.
Identify how to spot conflict and common predictable behaviours.
Understand why conflict is difficult and challenging to resolve.
Recognise different styles of handling conflict and their relevance and usefulness within the workplace.
Develop skills to manage conflict in the workplace.

Having uncovered types of conflict situations and explored common causes of conflict in the workplace in module one, within module two you build further understanding of how to resolve conflicts using leadership and communication skills.

Subject areas covered:

Business / Management / Leadership
Customer Service
Personal Development

Course Details

Qualification:

Study Method:

Face-to-face, Online

Course Cost:

£180 + VAT

Capacity:

Duration:

7 hours | 1 full day or 2 half-days

Next available date

Please contact an advisor

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