Complaint Handling

The overall aim of our complaint handling workshop is to equip and enable all personnel to deal effectively with varying types of complaints.

Effective team management, leadership, and communication are critical to building and sustaining a thriving business.

By focusing on these core elements—team management, leadership, and communication—businesses can create an environment where employees are not only productive but also engaged and happy. This, in turn, leads to better problem-solving, innovation, and a resilient team ready to navigate challenges together.

This workshop will cover how to define teams, establish team norms, explore the stages of team development, and the consequences of when a link is broken in the chain of team cohesion, leading to creating a personal action plan to implement and develop your team.

Subject areas covered:

Customer Service
Business Management / Leadership
Personal Development

Course Details

Qualification:

Study Method:

Face-to-face, Online

Course Cost:

£180 + VAT

Capacity:

Duration:

7 hours | 1 full day or 2 half-days

Next available date

Please contact an advisor

Other courses:

Sustainability Workshop 2 (Business)

This workshop, spread over two half-days, will help you discover more about sustainability, ways to improve it and understand how we, as organisations, can best embed and encourage sustainability.

Sustainability Workshop (Generic)

This workshop, spread over two half-days, will help you discover more about sustainability, ways to improve it and understand how our relationship with our environment is fragile yet vital factor in our sustainable development.

B Corp: An Introduction

What is “B Corp”? What are the benefits? How do you become a B Corp Certified Business? With B Corp Certification becoming increasingly more popular, it is more important than ever that everyone has a greater understanding of what it means to be B Corp Certified and how they can achieve this status.

Time Management

Learn how to manage your time more effectively, by differentiating between the demands on your time and setting priorities.