01326 211382

Customer Service

Effectively deliver on all stages of the customer journey.

This 1 day course is for anyone who is new to the customer service sector.

This course is suitable for all industries where customer service is a requirement and cover the basic underlying principles of customer service.

Completion of an assessment task booklet and online multiple choice test is required for accreditation.

Course content

  • How to meet customers’ expectations
  • The importance of appropriate behaviour
  • Communication techniques
  • How to deal with challenging situations

Subject areas covered:

  • Business Management / Leadership
  • Customer Service
  • Personal Development

Course Details

Qualification:
No
Study Method:
Face-to-face, Online
Course Cost:
£180 + VAT
Capacity:
10
Duration:
7 hours | 1 full day or 2 half-days
Next available date
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