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Assertiveness: An Introduction

Saying no with confidence.

This course looks at reducing and dealing with stress, resolving conflict, saying no with confidence, managing time and instilling a sense of confidence in your own ability. Learners will look at how different personality types can hone their skills and those of their colleagues in order to promote respect and cohesive working practice within the workplace.

Course content

  • Understand what assertive behaviour is.
  • Differentiate passive and aggressive behaviour.
  • Understand ways of being assertive in a given situation.
  • Identify a situation in which one may need to be assertive.
  • Recognise the key benefits and implications of assertiveness.
  • Identify a situation in which assertiveness can be used to achieve a desired outcome.

Subject areas covered:

  • Personal Development
  • Business / Management / Leadership

Course Details

Qualification:
No
Study Method:
Face-to-face, Online
Course Cost:
£180 + VAT
Capacity:
10
Duration:
7 hours | 1 full day or 2 half-days
Next available date
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